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This session is designed to help those in client-facing roles augment their presence by feeling empowered to confidently share their opinion, address issues head on and have challenging conversations.
• Adopt behaviours that earn trust in their insight and inspire clients to actively seek their counsel
• Step outside of the day-to-day and take a more strategic perspective
• Understanding your response to adversity by identifying your default narrative
• Address and resolve issues as they arise, structuring conversations in a way that leads to a win: win
• Feel empowered to take the lead in client meetings and have commercial discussions without fear of damaging the relationship
• Act the expert, confidently sharing insight and demonstrating awareness of issues to add value, recognise opportunities and solve problems
